User Advocate, Programmer

• Increased bottom-line revenue several percent by reworking the dated customer-facing checkout system to improve its appearance, flow and usability.
• Transformed a cluttered, cumbersome point of sale system into a feature rich, intuitive system which improved morale and increased the productivity of the sales staff.
• Improved differentiation company websites by programming a modular product display system and website specific URL addressing. The new system allowed easier integration of a recent buyout.
• Enhanced customer-facing websites by enhancing the product display pages, adding a wishlist feature, and improving the customer account page. All improvements showed a measurable mark on number of items added into the cart, sales leads and on telephone traffic.

Contract Web Developer

• Programmed and maintained various websites written ASP, ASP.NET and Microsoft SQL Server.

Software Developer

• Based on customer feedback, I improved the user-interface for Azalea’s entire barcode software suite to allow users to easily create barcodes in a WYSYWIG environment. This redesign significantly lowered the amount of product returns and tech-support calls.
• Wrote a barcode plug in that shipped with Crystal Reports. Because of this plug-in Azalea was able to partner with Seagate Software (now Business Objects), greatly increasing Azalea’s revenue.
• Wrote add-ons for Microsoft office allowing customers to quickly add barcodes into their documents, spreadsheets and databases.

Owner

• Took an unscalable, cumbersome content management system and ported to a modern, database driven system which allowed the website to grow to 6,000 registered users and 20,000 page views a day.
• Created several revenue streams using Google AdSense, Subscriptions and a system allowing users to sell their artwork online.
• Improved the comment system with a vastly improved system which more than doubled the number of comments per story.
• Helped visitors use the website by writing documentation.

Vice President

• Day-to-day administrator for webhosting company. Tasks include handling customer account management, DNS, mail systems, billing issues and technical support questions.
• Helped design a multi-tiered backend to minimize the impact of system failures. This has allowed XLAN to quickly manage traffic surges and hardware faults thus keeping customer down-time to a minimum.

Bachelor of Science in Technical Communication

• Certificate in User Interface Design and Usability.
• Performed usability study of a popular open source content management system.
• Took courses in Advanced Calculus, Computer Science, Statistics, Physics, Project Management, Accounting and Economics.

Associate of Science